Terms and Conditions

Please note that any bespoke/customised items are non-returnable unless faulty.

Refund and Return Policy

We hope that you are satisfied with our products, however, if you need to make a return/exchange then you can do so within 14 days of receiving your order, providing that it is unused and in its original condition.

To complete your return, you must: 

• Enclose a note/send us an email to info@ashleyclarkeengland.co.uk detailing the reason for your refund/exchange.
• Include a copy of the invoice.
• Ensure that the item is in its original packaging and in unused condition.
• Clearly label our address: Ashley Clarke England Ltd, Unit 8, Hollis Road, Grantham, Lincolnshire, NG31 7QH

You will be responsible for the shipping costs to return the items back to us. Original shipping costs are non-refundable. For straight exchanges, you are responsible for the shipping costs both ways.

We recommend using a trackable service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item otherwise.

Upon receipt of your returned item/s, we will contact you to confirm receipt and notify you of the approval of your refund/exchange. If approved, then your refund will be processed and a credit will automatically be applied to your original method of payment. Refund is generally received within 7 days but some may take longer depending on your bank's policy.

Please note that any bespoke/customised items are non-returnable unless faulty.

All products are sold and supplied subject to UK Law